Kotak Mahindra Bank is Hiring for Customer Service Representative | Apply Online

 Kotak Mahindra Bank Recruitment 2025 (Private Job Update) for Various customer service representative (voice process) and customer service manager (chat process) posts. All legible and interested candidates can apply on or before (18-01-2025). Further information about the Kotak Mahindra Bank recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Name of Vacancies and Number of Posts - 

The name and number of vacancies per posts are mentioned below.

1. Customer Service Representative (Voice Process)

2. Customer Service Manager (Chat Process).  

Job Location for Kotak Mahindra Bank Recruitment 2025 - 

For customer service representative (chat support), the job location for candidates will be Thane and for customer service manager (voice process) post, job location for candidates will be Delhi.

 

Number of Vacancies - 

There are various number of vacancies.

Responsibilities of Customer Service Representative - 

Answering inbound calls and addressing clients queries making outbound calls for collections and informing them regarding pending EMI and also doing sales pitch for various products

Following up on cases and get it closed within defined TAT

Liaise with department in resolving the cases.

Responsibilities of Customer Service Manager - 

End to end resolution of requests/ complaints, escalations received from the customers, regulators and senior management with quality communication within the defined turn around time

Preparing weekly, fortnight and monthly MIS

Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.

Salary/Pay and Grade Pay -  For customer service manager post, the payable salary will be Rs 33,300 and for customer service representative post, the payable salary will be Rs 25,700 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.

Age Limit - For Kotak Mahindra Bank recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.

Educational Qualifications - The educational qualification details for this post is mentioned below.

Customer Service Representative/ Customer Service Manager - {a graduate degree in any discipline}.

Knowledge and Skills Required - 

Excellent written and oral communication skills

Eye for details

Proficient in MS Office applications

Strong interpersonal skills

Knowledge of systems like Siebel, Core

Should be a quick thinker and able to communicate resolution/ solutions to customers effectively

Ability to handle pressure and meeting deadlines

Keep the customer first in all perspective.

Selection Method - For Kotak Mahindra Bank recruitment, the candidate will be selected on the basis of shortlisting and virtual or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.

Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.

How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.

Click Here to Apply Online for Customer Service Representative (Voice Process)

&

Click Here to Apply Online for Customer Service Manager 

Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.

Last Date for Submitting Application Form - All candidates must apply on or before (18-01-2025). After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.