Amazon is Hiring Work From Home for Chat Support Administrators | Apply Online
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Amazon is hiring (Work From Home - Private Job Update) for Various Chat Support Administrator posts. All legible and interested candidates can apply on or before (04-02-2024). Further information about the Amazon recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below
Job Location for Amazon Recruitment 2025 -
For Chat Support Administrator post, aspirants will be working from home
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Chat Support Administrator
Salary/Pay and Grade Pay - For Chat Support Administrator post, the payable salary will be Rs 33,300 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Responsibilities of Chat Support Administrator -
Receive and resolve benefits inquiries primarily via phone, chats and emails from employee contact channels
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving
Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employees changing needs
Manage own workload effectively to meet SLAs, productivity goals and escalate when significant changes or gaps in assigned workload arise
Resolve such inquiries holistically by referring to available documentation such as FAQs, knowledge base articles and standard operating procedures
Respond to employees impacting issues that may arise during the benefits event and ensure the right communication and documentation occurs, even when information is limited
Use high judgement, critical thinking and rationale to balance process adherence with employee needs to analyze and decide on benefits requests
Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross functional issues to update and improve policies
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
Chat Support Administrator - {a graduate degree in any discipline}.
Knowledge/Skills and Additional Information Required -
Ability to create, measure and scale the right workflow between candidates, hiring managers and the recruiting team
Proven ability using Microsoft Office skills and other computer or internet based programs
Demonstrated proficiency handling customer contacts, queries and resolutions
Working knowledge of social media recruiting and should be updated with current market trends
Proven ability to manage customer contacts in an fast paced environment
Proven ability to adjust to constantly changing workloads
Proven ability to follow existing process with high attention to detail
Strong consulting skills
Proficient in English, both verbal and written.
Selection Method - For Amazon recruitment, the candidate will be selected on the basis of shortlisting, assessment test and virtual or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (04-01-2025). After the last date, no application form will be submitted.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.