TELUS International is Hiring Work From Home for Chat Support | Analysts | Apply Online
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TELUS International Recruitment 2024 (Work From Home/Office, Private Job Update) for Various chat support representative and media search analyst posts. All legible and interested candidates can apply on or before (02-10-2024). Further information about the TELUS International recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below
Job Location for TELUS International Recruitment 2024 -
For media search analyst post, the candidates will be working from home and for chat support representative post, the candidates will be working from office and office location will be Noida.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Media Search Analyst
2. Chat Support Representative.
Responsibilities of Media Search Analyst -
Completing research and evaluation tasks in a web-based environment
Choosing which research methods to use for a particular query
Researching the requested case information
Managing and responding to emails from various internal customers in a professional and timely manner
Designing and communicating research methods
Prioritizing case assignment based on level of urgency
Continuing case assignment throughout in all appointment booking process
Managing and updating important documents and rosters for team use such as the case assignment roster
Monitoring client cases for confirmation by service providers and placing reminder calls within standard timelines.
Responsibilities of Chat Support Representative -
Resolving customer queries through chat and email
Assist execution and implementation of process improvements in the CRM team in consultation with team lead
Improve the customers experience with the client services by ensuring that the customer issues are attended promptly
Ensure that all the company policies and procedures, code of conduct and regulatory guidelines are strictly compiled to while servicing the customers
Suggest effective ways through which the client can promote its products and services and increase customer satisfaction.
Salary/Pay and Grade Pay - For media search analyst post, the payable salary will be Rs 31,100 and for chat support representative post, the payable salary will be Rs 25,500 - 33,300 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
Media Search Analyst/ Chat Support Representative - {a graduate degree in any discipline}.
Requirements for the Role -
Good communication skills and strong command over English language
Excellent customer service skills
Flexibility to wok in shifts
Exceptional prioritizing and multitasking skills
Exceptional interpersonal skills and ability to work in a strongly team oriented environment
Strong computer skills
You can check all remaining requirements on official notification mentioned in last.
Selection Method - For TELUS International (Work From Home) recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic/ field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
Click Here to Apply Online for Media Search Analyst
&
Click Here to Apply Online for Chat Support Representative
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (02-10-2024). After the last date, no application form will be submitted.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.