Tata Group is Hiring Work From Home for Customer Service Managers | Chat Process | Apply Online
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Job Location for Tata Group Recruitment 2024 -
The candidates will be working from home.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Manager
2. Customer Support Specialist (Chat Process).
Responsibilities of Customer Service Manager -
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customer issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities.
Responsibilities of Customer Support Specialist (Chat Process) -
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update our internal data bases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities.
Salary/Pay and Grade Pay - For customer service manager post, the payable salary will be Rs 32,500 and for customer support specialist post, the payable salary will be Rs 25,000 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by Tata Group.
Educational Qualifications - The educational qualification details for this post is mentioned below.
Customer Service Manager - {a graduate degree in any discipline with some experience as a customer service manager or assistant manager in relevant field}
Customer Support Specialist (Chat Process) - {12th pass or a graduate degree in any discipline}.
Knowledge and Skills Required -
Excellent written and verbal communication skills
Ability to lead, motivate and inspire your team members
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Ability to think strategically
Strong client facing and communication skills
Customer service orientation.
Selection Method - For Tata Group recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id for further interview process.
Work Experience - No further work experience required for customer support specialist post. Fresher candidates and candidates with no experience can also apply for this recruitment.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
Click Here to Apply Online for Customer Support Specialist (Chat Process)
&
Click Here to Apply Online for Customer Service Managers
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (14-09-2024). After the last date, no application form will be submitted.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job in private sector. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.