Citibank is Hiring Work From Home/Office for Operations Support Specialist | Apply Online
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Citibank Recruitment 2024 (Work From Home/Office - Hybrid, Private Job Update) for Various chat operations officer, operations support specialist and operations risk specialist posts. All legible and interested candidates can apply on or before (25-08-2024). Further information about the Citibank recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Citibank Recruitment 2024 -
For operations risk specialist, information research officer posts, the candidates will be working from home and office as well as It has a hybrid work style and office location for candidates will be Chennai and Mumbai respectively, for operations support specialist post, the job location for candidates will be across India and for chat operations officer post, the job location for candidates will be Chennai.
Number of Vacancies -
The are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Chat Operations Officer
2. Operations Support Specialist
3. Operations Risk Specialist
4. Information Research Officer.
Responsibilities for Chat Operations Officer -
Utilizes chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/ queries
Follow-up on all customer requests via chat and email
Maintains detailed knowledge of product and service offerings to customers
Analyzes risk area and identify solutions to meet customers needs
Ensuring information security for sensitive data
Helps to teach our customer how to self-service through our internet website
Balancing NPS and ensuring a positive customer experience while managing operating losses
Accurate reporting of MIS
Undertake other assignments/ projects as given by the team lead/ manager
Liaising with various departments and also do account level system maintenance while resolving customer queries/ complaints.
Responsibilities for Operations Support Analyst -
Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
Provide team assistance, including serving as subject matter expert, leading special projects and providing daily guidance to lower level employees
Conduct basic analysis and research as well as workflow management
Support an expansive array of products and services
Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact as needed.
Responsibilities of Information Research Officer (Night Shift) -
Conduct thorough research to gather and ensure accuracy, relevance and timeliness of the requested data
Collaborate with internal investment and corporate bankers to understand information needs
Identify appropriate sources for specific client needs and projects
Collaborate effectively as a team and take individual ownership and responsibility for assigned tasks
Work well under pressure and deliver consistently high quality client service in a deadline driven environment.
Responsibilities of Operations Risk Specialist -
Follow established procedures to complete the assignment
Support an expansive array of products and services
Timely submission of results in the Citi risk and control system
Collaborating with offshore and onshore team in gathering the necessary evidence required to perform the testing
Escalate any control failures.
Salary/Pay and Grade Pay - For chat operations officer, operations support analyst, operations risk specialist posts, the payable salary will be Rs 34,160 and for information research officer post, the payable salary will be Rs 41,600 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities).
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
Chat Operations Officer - {a graduate degree in any discipline with minimum one year of experience in retail banking}
Operational Risk Specialist/ Information Research Officer - {a graduate degree in any discipline}
Operations Support Specialist - {12th pass with minimum one year of experience in relevant field}.
Knowledge and Skills Required -
Excellent interpersonal skills
Excellent verbal and written communication skills
Excellent PowerPoint skills
Excellent data analysis skills
Self motivated and detail oriented
Analytical with a strong attention to detail
Proficient in MS Office
Strong management skills
Strong power solving skills
Must possess good analytical skills.
Selection Method - For Citibank recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Click Here to Apply Online for Chat Operations Officer
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Click Here to Apply Online for Operational Risk Specialist
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Click Here to Apply Online for Information Research Officer
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Click Here to Apply Online for Operations Support Specialist
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (25-08-2024). After the last date, no application form will be submitted.
Work Experience - No further work experience required for operational risk specialist, risk operations officer posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.