PhonePe is Hiring for Social Media Advisors | Payment Operations Analyst | Apply Online

 PhonePe Recruitment 2024 (Private Job Update) for Various social media advisor and payment operations analyst posts. All legible and interested candidates can apply on or before (10-01-2024). Further information about the PhonePe recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Job Location for PhonePe Recruitment 2024 - 

The job location for candidates will be Bengaluru.

Number of Vacancies - 

There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.

1. Social Media Advisor

2. Advisor

3. Payment Operations Analyst.

Job Role of Advisor - In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience.

Responsibilities for Social Media Advisor/ ONDC Advisor - 

Act with integrity and think customer-first in every interaction

Handle basic PhonePe account and transaction related queries

Ability to flex between phone and data channels

Follow specified process guidelines to bring about resolution

Build customer trust through their interaction

Ability to meet hourly and daily productivity goals

Escalate appropriately taking support from relevant teams to resolve customer issues

Recommend process improvements

Engage and educate customers so they are able to leverage PhonePe to the fullest.

Responsibilities for Payment Operations Analyst -  

Responsible for handling day to day business operations on merchant and third party payouts

Monitor transaction success rates and work with external and internal stakeholders to identify gaps and improve performance 

Own the resolution process for pending/ failed transactions working with merchant, finance, tech and partner bank teams

Responsible for the business management reporting and any ad-hoc reporting required from time to time

Work closely with the finance team to drive reconciliations, payable and execute required corrections.

Other Benefits -  

Insurance Benefits - Medical insurance, critical illness insurance, accidental insurance, life insurance

Wellness Program - Employee assistance program, onsite medical center, emergency support system

Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits - Employee PF contribution, flexible PF contribution, gratuity, NPS

Other Benefits - Higher education assistance, car lease, mobile & broadband reimbursements, salary advance policy

Your lunch is on us.

5 day working week (2 rotational week off).

Salary/Pay and Grade Pay -  For social media advisor post, the payable salary will be Rs 41,600 - 52,500 and for payment operations analyst, ONDC advisor posts, the payable salary will be Rs 29,160 per month approximately. Further information about salary details is mentioned in the notification.

Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.

Educational Qualifications - The educational qualification details for this post is mentioned below.

Social Media Advisor/ ONDC Advisor/ Payment Operations Analyst - {a graduate degree in any discipline}.

Knowledge and Skills Required - 

Have excellent written and verbal communications

Have good learnability

Be an active listener and deal well with objection

Have strong customer orientation and ability to adapt/ respond to different scenarios

Be a team player, flexible and open to feedback

Ability to multitask, prioritize, and manage time effectively

Should be able to speak in English and Hindi.

Lunch by PhonePe, 5 day working week (2 rotational week off).

Selection Method - For PhonePe recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.


Work Experience - No further work experience required for ONDC advisor post. Fresher candidates and candidates with no experience can also apply for this recruitment.

How to Apply - All legible and interested candidates have to apply online from the official website or from the given link. 

  Click Here to Apply Online for Payment Operations Analyst


Click Here to Apply Online for ONDC Advisor


Click Here to Apply Online for Social Media Advisor 

Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.

Last Date for Submitting Application Form - All candidates must apply on or before (10-01-2024). After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

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