Tata Consultancy Services TCS is Hiring Work From Home for Service Desk Associates | Apply Online
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Tata Consultancy Services TCS Recruitment 2023 (Private Job Update, Work From Home/Office) for Various international voice support and service desk associate posts. All legible and interested candidates can apply on or before (15-12-2023). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for TCS Recruitment 2023 -
For service desk associate post, candidates will be working from home. If candidates opted for work from office, then job location will be Gurgaon. For international voice support post, job location will be Mumbai/ Thane.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. International Voice Support
2. Service Desk Associate
Responsibilities of International Voice Support -
Understanding and resolving the customer queries accurately
To ensure routing and escalating queries to correct department when required
To ensure CSAT target is met
The shift will be mostly night shift or early morning shift.
Responsibilities for Service Desk Associate -
Provide Level 1 support for all in scope services
Act as a single point of contact for all user requests and resolve issues on first call or route to the appropriate resolving support group
Perform active case management and be accountable for end to end delivery of requests
Develop, establish and maintain call prioritization guidelines and escalation procedures
Provide a system status recording with status information such as major incidents and estimated recovery time
Ensure all the specified SLAs are met in accordance with the customer agreement
Maintain and drive the call quality keeping customer satisfaction as priority
Escalate customer concerns on timely basis and follow up to closure
Follow the quality parameters as specified by the quality protocol and process to be followed.
Salary/Pay and Grade Pay - For international voice support post, the payable salary will be Rs 29,160 and for service desk associate post, the payable salary will be Rs 33,300 per month approximately. Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by TCS.
Educational Qualifications - The educational qualification details for this post is mentioned below.
International Voice Support - {12th pass or a graduate degree in any discipline with minimum one year of experience}
Service Desk Associate - {a graduate degree in any discipline with minimum two years of experience}.
Knowledge and Skills Required -
Excellent communicator
Excellent comprehending skills
Excellent communication skill in English.
Selection Method - For TCS recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id for further interview process.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
Click Here to Apply Online for International Voice Support
&
Click Here to Apply Online for Service Desk Associate
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (15-12-2023). After the last date, no application form will be submitted.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job in private sector. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.