Citibank is Hiring Work From Home/Office for Chat Operations Officer | Apply Online
Job Location for Citibank Recruitment 2023 -
For officer post, the candidates will be working from home and office as well. It has a hybrid work style and office location for candidates will be Pune and for chat operations officer post, the job location for candidates will be also Pune.
Number of Vacancies -
The are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Chat Operations Officer
2. Officer.
Responsibilities for Chat Operations Officer -
Utilizes chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/ queries
Follow-up on all customer requests via chat and email
Maintains detailed knowledge of product and service offerings to customers
Analyzes risk area and identify solutions to meet customers needs
Ensuring information security for sensitive data
Helps to teach our customer how to self-service through our internet website
Balancing NPS and ensuring a positive customer experience while managing operating losses
Accurate reporting of MIS
Undertake other assignments/ projects as given by the team lead/ manager
Liaising with various departments and also do account level system maintenance while resolving customer queries/ complaints.
Responsibilities for Officer -
Have a good understanding of the citi risk and control framework and the underlying concepts on risk management
Assist in performing the quality check on the monitoring reviews that are defined
Document the quality fails, any learning's or issue that may arise and pass the feedback to the supervisor
Monitor the compliance of control as appropriate to the regulatory requirement
Completed the quality check within a timely manner to complement the results submission timeline in the citi risk and control system
Identifies risks that cross the business and organizing cross-functional solutions
Additional duties as designed.
Salary/Pay and Grade Pay - For chat operations officer and officer posts, the payable salary will be Rs 34,160 per month approximately.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
Chat Operations Officer/ Officer - {a graduate degree in any discipline}.
Knowledge and Skills Required -
Excellent interpersonal skills
Excellent verbal and written communication skills
Excellent PowerPoint skills
Excellent data analysis skills
Self motivated and detail oriented
Analytical with a strong attention to detail
Proficient in MS Office
Strong management skills
Strong power solving skills.
Selection Method - For Citibank recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Click Here to Apply Online for Chat Operations Officer
&
Click Here to Apply Online for Officer
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (01-12-2023). After the last date, no application form will be submitted.
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.