Citibank is Hiring Work From Home/Office for Chat Operations Officer | Apply Online


Citibank Recruitment 2023 (Work From Home/Office - Hybrid, Private Job Update) for Various chat operations officer and officer posts. All legible and interested candidates can apply on or before (01-12-2023). Further information about the Citibank recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Job Location for Citibank Recruitment 2023 - 

For officer post, the candidates will be working from home and office as well. It has a hybrid work style and office location for candidates will be Pune and for chat operations officer post, the job location for candidates will be also Pune.


Number of Vacancies - 

The are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.

1. Chat Operations Officer

2. Officer.

Responsibilities for Chat Operations Officer - 

Utilizes chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/ queries

Follow-up on all customer requests via chat and email

Maintains detailed knowledge of product and service offerings to customers

Analyzes risk area and identify solutions to meet customers needs

Ensuring information security for sensitive data

Helps to teach our customer how to self-service through our internet website

Balancing NPS and ensuring a positive customer experience while managing operating losses

Accurate reporting of MIS

Undertake other assignments/ projects as given by the team lead/ manager

Liaising with various departments and also do account level system maintenance while resolving customer queries/ complaints.  

Responsibilities for Officer -

Have a good understanding of the citi risk and control framework and the underlying concepts on risk management

Assist in performing the quality check on the monitoring reviews that are defined

Document the quality fails, any learning's or issue that may arise and pass the feedback to the supervisor

Monitor the compliance of control as appropriate to the regulatory requirement

Completed the quality check within a timely manner to complement the results submission timeline in the citi risk and control system

Identifies risks that cross the business and organizing cross-functional solutions

Additional duties as designed.

Salary/Pay and Grade Pay -  For chat operations officer and officer posts, the payable salary will be Rs 34,160 per month approximately.

Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.

Educational Qualifications - The educational qualification details for this post is mentioned below.

Chat Operations Officer/ Officer - {a graduate degree in any discipline}.

Knowledge and Skills Required - 

Excellent interpersonal skills

Excellent verbal and written communication skills

Excellent PowerPoint skills

Excellent data analysis skills

Self motivated and detail oriented

Analytical with a strong attention to detail 

Proficient in MS Office

Strong management skills

Strong power solving skills.

Selection Method - For Citibank recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.

How to Apply - All legible and interested candidates have to apply online from the official website or from the given link. 


Click Here to Apply Online for Chat Operations Officer


Click Here to Apply Online for Officer 

Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.

Last Date for Submitting Application Form - All candidates must apply on or before (01-12-2023). After the last date, no application form will be submitted.


Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.


Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

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