Air India is Hiring for Associate Chat - Contact Centre Posts | Apply Online for Air India
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Air India Recruitment 2023-24 Notification Detailed Information
Job Location for Air India Recruitment 2023 -
The job location for candidates will be Gurgaon.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Associate Chat.
Salary/Pay and Grade Pay - For associate chat post, the payable salary will be Rs 35,000 per month. Further information about salary details is mentioned in the detailed advertisement.
Responsibilities -
Manage and resolve customer complaints
Follow up with customers to ensure their issue are resolved and they are satisfied with the service
Respond to customers email/ chat as appropriate
Record customer queries/ inquires and escalate issues to supervisors
Provide product and service information to customers
Document all chat information according to standard operating procedures
Recognize, document and alert the management team of trends in customer chat
Follow up all customer calls/ chat where necessary.
Age Limit - For Air India recruitment, candidate age should be at least 18 years. To know more about age details, click on the detailed advertisement.
Educational Qualifications - The educational qualification details for these posts are mentioned below.
Associate Chat - {a graduate degree in any discipline}.
Selection Method - For recruitment in the Air India, the candidate will be selected on the basis of shortlisting, personality assessment test and personal interview. Candidates must be prepared for these tests.
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment. Experience in customer service process is desirable.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (18-10-2023). After the last date, no application form will be submitted.
Application Fee - There will be no application fee for any category candidates. Regular employees of Air India applying for the higher position are too not required to pay any application fee.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Click Here for Air India Recruitment 2023 Detailed Advertisement